One of your daily goals as a hotelier is to invite new guests. However, sometimes you forget that you also have to "leave them happy."
The big difference between attracting and charming guests is that it is not enough to get more tourists or passengers to your hotel if the experience is not outstanding, exceptional, worthy of being con tied to family and friends.
Why? Because you want to be known for the unique, personalized and pleasant service you provide. Below are a couple of tips or tips to help you charm your guests.
To Love, You Have To Give Gifts
First impressions are essential in the hospitality business. Although your guests probably already had an idea of your hotel through your website, it is also necessary to cover all areas giving them a small gift when they arrive in their rooms.
Depending on the location of your hotel, the number of days and rooms booked and even the season, you can include a local or traditional souvenir with the name of your hotel included, a free drink or a brochure with personalized information about the activities that can be carried out during your stay. The important thing is to create a moment or object that generates a memory about your services.
Wifi Of Good Quality And Accessible To All Guests
If you have problems with the provision of internet in all spaces of your hotel, try to make clear to your guests where they can access a good connection. If you are innovating with online reservations, social networks, and e-commerce and your facilities are not on the same "frequency," then you have a problem.
You can add a sticker to the keys or access cards for travelers to know the wifi password, or create an "internet area" near the reception, to connect notebooks or place a computer provided by your business.
A Unique Style Provides An Unforgettable Experience
All the initiatives proposed above are not enough if your products, services and (especially) your work team are not unique.
How can you achieve that differentiating factor? First, think about your corporate image, what you are transmitting with your decor, the way your workers refer to the new guests when they check-in, how well the city knows your team and what kind of tourist information is available. Provide
The above are some of the hundreds of details that can make an average visit to your hotel an unforgettable experience. Take care of the features and not only generate satisfaction in your guests, but also increase your reputation on sites like TripAdvisor. What are you waiting for? Go ahead and enchant guests with some ideas and start to delight them.